Support for A11 HERO

The warranty lasts 2 years.

Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. We recommend customers replace the filter every half year. The separate filter is also available on Amazon.

The A10 has a HEPA filter that traps 99.97% of particles as small as 0.3 microns. This allows the sealed air filtration system to output clean air when vacuuming. Depending on how often the vacuum is used, we recommend cleaning the filter once every 6 months by removing the HEPA filter from the main body and running it under running water. Please make sure that the filter is completely dry before reinstalling back into the vacuum.