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After a two-year warranty, who should I call for help if there is a quality problem with my machine?Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
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How do I claim warranty, if there's quality problem?Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it. -
What does warranty include?Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
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What is Tineco's warranty policy?Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
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Will this unit stand upright on its own or does it have to be hung on the wall?It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
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What is the input voltage? Can this be charged at 220v?The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
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How long does the vacuum power last when fully charged?25 minutes at regular suction. 10.5 minutes for max power suction.
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What is the difference between A10 Hero and A10 MasterMaster comes with two batteries and two motorised brushes.
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Do I need to replace the pre-filter?Yes. We recommend customers replace the filter every half year.
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Is it OK to leave the unit plugged into charger after it is fully charged?Yes, it is fine. Our vacuum cleaner has overcurrent protection.
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What is the suction power rated at?The main motor power is rated at 350W. This means that the suction power created when using the floor brush is rated at 105W.
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How much does the A10 weight?The main body of the A10 weighs 2.87 lbs or 1.3 kg. Depeneding on the attachments that you use on your vacuum, the whole unit can weigh up to 5.13 lbs or 2.33 kg.
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How wide is the multi-tasker power brush that comes with the A10?The size of the brush that comes with the A10 vacuum is 10.5 inches or 26.7 cm wide.
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Will the vacuum scratch wood floors or other hard floor surfaces?By using the Full-size LED Multi-tasker Power Brush, the vacuum can be used on multiple types of hard floor surfaces.
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Does the A10 have an air filter?The A10 has a HEPA filter that traps 99.97% of particles as small as 0.3 microns. This allows the sealed air filtration system to output clean air when vacuuming. Depending on how often the vacuum is used, we recommend cleaning the filter once every 6 months by removing the HEPA filter from the main body and running it under running water. Please make sure that the filter is completely dry before reinstalling back into the vacuum.
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