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Does the A11 HERO have LED lights?Yes, it does.There are LED headlights on the power brush to help you clean hard-to-see spots.
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Does the A11 HERO with a continuous cleaning switch so I don’t have to hold the power button down while cleaning?Yes, A11 HERO comes with a switch lock, so you don’t have to hold the power button while cleaning all the time.
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How often does the dustbin need to be emptied?Generally, we advise to empty the the dustbin before it reaches the "MAX" line.
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How do I store my vacuum?We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place accessories on the dock after use.
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How do I know when the A11 HERO is fully charged?The battery indicator on the battery turns solid blue when the appliance is fully charged.
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How do I know when the A11 HERO needs to be charged?You may find the battery indicator rapidly blinking red. This means the battery is out of power, you should charge the appliance ASAP.
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Is the filter replaceable and washable?The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance.
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How long is the warranty?The warranty lasts for 2 years.
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What is the voltage of the charger? Can I use a different charger?The charger for A11HERO operates on 100-240V. We advise against using a different charger as it may not be compatible with the battery.
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How much time does the A11 HERO take to be fully charged?The A11 HERO takes around 3-4 hours to charge to full.
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How long can the vacuum cleaner run on a full charge?The A11 HERO can run for 12-40 mins with non-electric accessories.
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How often do I need to clean the HEPA?We advise to clean the HEPA every 3 months.
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What is the noise value of this appliance?The lowest noise value of A11 HERO can be 75dB(A).
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After a two-year warranty, who should I call for help if there is a quality problem with my machine?Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
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How do I claim warranty, if there's quality problem?"Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it."
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