1.Confirm whether machine gets clogged?
☆Yes,Please clean debris channel, brush roller with cleaning tool.

2.Confirm whether machine overheat because of getting clogged?
☆Yes,Please clean debris channel, brush roller with cleaning tool. Then cool machine down about half an hour.

3.Confirm whether machine is on upright position?
☆Yes,Please make sure the device is not in the right position when it is turned on for use.

4.Has the problem been resolved?
☆No.Please contact Tineco customer service.