1.Confirm if the device is on its first battery discharge.
☆Please charge and discharge 2~3 complete cycles to restore battery capacity.
2.Confirm whether brush roller or debris channel are clogged?
☆Clean the brush roller and debris channel with cleaning tool.
3.Has the problem been resolved?
☆No.Please contact Tineco customer service.
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.