1.Confirm whether machine gets clogged?
☆ Please have the customer clean the dustbin and filter, power brush, tube etc. Make sure all components are assembled correctly.

2.Confirm whether filter need to be replaced or wash with water?
☆Please clean filter after every use, wash it once a month(filter needs be fully dried before being installed again), replace it every six months.(If machine is used frequently, advise replace filter every three months)

3.Has the problem been resolved?
☆No.Please contact Tineco customer service.