1.Confirm if brush roller is tangled?
☆Please clean brush roller and debris channel.
2.Confirm if brush roller install well?
☆Please make sure brush roller installed well.
3.Has the problem been resolved?
☆No.Please contact Tineco customer service.
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.