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How long is the warranty?The warranty lasts 2 years.
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Does this unit suck up animal hair?The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.
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Does the cleaning solution have an odor?No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning.
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Can this be used for dry vacuuming? Can you just vacuum without using water?We do not advise to use as dry vacuum which would damage the brush roller
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Can you use a third party cleaning solution?It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.
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How long it needs to be full charged?Normally it needs about 4 -5hours.
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How often I need to clean the brushroll?We advise to clean the brushroll after each cleaning.
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What kind of floor it can be used?Non-carpeted floor such as vinyl, tile, sealed wood floor.
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How to do the self-cleaning?Always keep plug in. Place unit on storage tray. Dump the dirt water tahnk and the clean water tank should be at least 1/3 full of water. Press self-cleaning button to start the brush roll self-cleaning mode. The appliance will automatically shut off once finished.
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When do you need to switch to Max mode?The water and suction reach the maximum value in the strong mode, and the high-grade mode can be directly switched to cleaning when there are stubborn stains on the surface that are difficult to clean .
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S5 Pro suction mode is always suction, will cause damage to the motor => if the products with suction mode is always suction, will cause damage to the motorNo
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When the machine is fully charged, how long does it take to run out of power if left unused? Is it possible to turn on normally after recharging after no power?3 months
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The charging storage seat has been connected to the socket, the machine is taken away, people accidentally touch the contact plate will there be electric shock risk?No
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For some pet families, can this washing machine solve the problem of pet smell ?Of course, our product can easily clean pet residual dirt. Our product is also equipped with standard solution, which can easily eliminate the smell of pet residual dirt.
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How do I charge the battery pack?Put the machine back to the tray and plug in the charger then it will start charging and stop automatically once finished.
Issue still not resolved？
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Copyright 2021 Tineco Intelligent Technology. All Rights Reserved.