The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.

The Floor One takes around 4 hours to charge to full.

The Floor One has a Lithium-ion 21.6V 2500mAh battery that allows it to run 17-22 minutes depending on how often the floor washer is running on max power.

Suction power for the floor washer ranges from 15-22AW (Air Watts) depending on how dirty the floor is.

We advise to clean the brushroll after each use.

To start the Floor One's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the storage tray. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water and the the battery is over 10%. Press self-cleaning button at the top of the handle to start the brush roll self-cleaning mode. The floor washer will automatically shut off once finished. The entire self-cleaning process takes about 100seconds.

The floor washer produces up to 78dBA of sound.

It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.

The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.

The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously.

S5 COMBO is the smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time.

The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.

No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning.

We do not advise to use as dry vacuum which would damage the brush roller