-
Can we use cleaning solution on this product?No， the steam is incompatible with any cleaning solution.
-
Can this be used for dry vacuuming? Can you just vacuum without using water?The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with tap water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.
-
How long is the cord?around 26 ft. (8m)
-
What are the differences between standard mode and steam mode?There's no steam in standard mode. And it will spray steam in steam mode.
-
How long is the warranty?The warranty lasts 2 years.
-
How much does the product weigh?The product weights about 13 lbs(6kg).
-
Can you use bleach in the machine to clean floors?We would not recommend using bleach in this machine as it could damage the machine.
-
Do you have to use distilled water?There is no need to use distilled water. Tap water is perfectly fine to use in the Steam. Please do not use hot water as this can cause internal damage to the pipes in the Steam.
-
Does animal hair get wrapped around roller?Normally this does not happen because the brush roller diameter size is big enough so it can avoid getting tangled. If there is a tangle, just remove the brush roller from its holder and use the cleaning tool to remove the hair tangle from the brush roller.
-
Does this unit suck up animal hair?The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.
-
What is the water flow rate and steam flow rate?WFR ranges from 25 to 55ml/min, SFR ranges from 25 to 35 g/min, in relation to how dirty the enviornment is.
-
Can you adjust the flow of water coming out?The Steam will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience.
-
Where should you store the Floor One Steam?We recommend storing the Steam on the storage tray that is provided with the appliance. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Steam.
-
Does the water have to be at a specific temperature for cleaning?The temperature can be between 41°F ~ 140°F （5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the steam.
-
What are the Clean Water Tank and Dirty Water Tank capacities?The Clean Water Tank capacity is 0.75L. The Dirty Water Tank capacity is 0.75L.
Issue still not resolved？
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.
-
Products+
-
Support+
-
About+
Customer Service
1800490687
Mon-Fri 8:00-17:00
Copyright 2020 Tineco Intelligent Technology.
All Rights Reserved.
Privacy Policy / Cookies Policy / Terms of Use
Copyright 2021 Tineco Intelligent Technology. All Rights Reserved.