-
Can I use the Floor One to clean carpet?No.
-
Does it pick up large debris like cereals, dog food, etc?The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces.
-
How do I know when the dirty indicator light is mulfunctioning?You may find that the dirty indicator light is blinking and you need to clean the air channel opening located underneath the DWT when it is removed.
-
How do I know when the brush roller is blocked?You may find the brush roller blockage indicator light blinking and a voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder.
-
How do I know when the Clean Water Tank (CWT) needs to be refilled?You may find the CWT empty indicator light blinking and a voice prompt reminding you to refill it.
-
How do I know when the Dirty Water Tank (DWT) needs to be cleaned?You may find the air channel blocked indicator light blinking. A voice prompt can remind you to dump the DWT, or check for any blockages in the air channel. The Floor One automatically stops operating once the DWT is full.
-
Is the filter replaceable and can it be washed?The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the Floor One. Extra filters are also available on the Tineco website.
-
What are the functions included in APP?Our APP includes the status of the Floor One such as power level, dirtiness level, battery level. The APP can also show you a performance report of your cleaning. Customer Service is able to be contacted through the APP.
-
Does this unit suck up animal hair?The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.
-
Does the cleaning solution have an odor?No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning.
-
Can this be used for dry vacuuming? Can you just vacuum without using water?We do not advise to use as dry vacuum which would damage the brush roller
-
Can you use a third party cleaning solution?It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.
-
How long it needs to be full charged?Normally it needs about 4 -5hours.
-
How often I need to clean the brushroll?We advise to clean the brushroll after each cleaning.
-
What kind of floor it can be used?Non-carpeted floor such as vinyl, tile, sealed wood floor.
Issue still not resolved？
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.
-
Products+
-
Support+
-
About+
Customer Service
1800490687
Mon-Fri 8:00-17:00
Copyright 2020 Tineco Intelligent Technology.
All Rights Reserved.
Privacy Policy / Cookies Policy / Terms of Use
Copyright 2021 Tineco Intelligent Technology. All Rights Reserved.