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How to do the self-cleaning?Always keep plug in. Place unit on storage tray. Dump the dirt water tahnk and the clean water tank should be at least 1/3 full of water. Press self-cleaning button to start the brush roll self-cleaning mode. The appliance will automatically shut off once finished.
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When do you need to switch to Max mode?The water and suction reach the maximum value in the strong mode, and the high-grade mode can be directly switched to cleaning when there are stubborn stains on the surface that are difficult to clean .
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When the machine is fully charged, how long does it take to run out of power if left unused? Is it possible to turn on normally after recharging after no power?3 months
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The charging storage seat has been connected to the socket, the machine is taken away, people accidentally touch the contact plate will there be electric shock risk?No
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For some pet families, can this washing machine solve the problem of pet smell ?Of course, our product can easily clean pet residual dirt. Our product is also equipped with standard solution, which can easily eliminate the smell of pet residual dirt.
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How do I charge the battery pack?Put the machine back to the tray and plug in the charger then it will start charging and stop automatically once finished.
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Does the brush scratch surfaces or dull floors?No, it doesn't. The brush works great on hard floors causing any damage to it. It is also recommended to test an area of a sensitive surface before using any accessories on it.
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Is it ok to leave the unit plugged into the charger after it is fully charged?Yes, you can leave the Floor One plugged in as the Floor One will stop charging once fully charged.
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Can I use the Floor One to clean carpet?No
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Does it pick up large debris like cereals, dog food, etc?The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces.
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How do I know when the dirty indicator light is mulfunctioning?You may find that the dirty indicator light is blinking and you need to clean the air channel opening located underneath the DWT when it is removed.
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How do I know when the brush roller is blocked?You may find the brush roller blockage indicator light blinking and a voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder.
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How do I know when the Clean Water Tank (CWT) needs to be refilled?You may find the CWT empty indicator light blinking and a voice prompt reminding you to refill it.
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How do I know when the Dirty Water Tank (DWT) needs to be cleaned?You may find the air channel blocked indicator light blinking. A voice prompt can remind you to dump the DWT, or check for any blockages in the air channel. The Floor One automatically stops operating once the DWT is full.
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Is the filter replaceable and can it be washed?The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the Floor One. Extra filters are also available on the Tineco website.
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Copyright 2021 Tineco Intelligent Technology. All Rights Reserved.